Each day on the portal RS and HS 1
Each day checking homes RS and HS · Rep & tech teams 1
Speed bonus: each ticket on their homes closed within 3 days HS · Rep & tech teams 2
Speed bonus: each ticket on their homes closed the same day HS · Rep & tech teams 4
Each Limble ticket the Rep put in RS 1
Each ticket on their homes closed RS 1
Each ticket on their homes closed the same day (instead of the line above) RS 2
Each ticket on their homes closed, even if someone else completed it HS 1
Each day with no propane request HS · Propane tech 1
Each propane request (a minus number takes points away) HS · Propane tech -1
Each AC unit serviced on or before its due date HS · HVAC techs 1
Each AC unit that went overdue (a minus number takes points away) HS · HVAC techs -3
Each extra week an AC unit stays overdue HS · HVAC techs -1
Each HVAC issue reported at one of their homes HS · HVAC techs -1
Each HVAC issue within 30 days of a service there (instead of the line above) HS · HVAC techs -2
Each HVAC issue fixed the same day (gives a point back) HS · HVAC techs 1
Each arrival ready (arrival check done, home marked Clean) RS · Rep & tech teams 2
Each monthly vote received RS and HS 2
Each shout-out Everyone 3
Each ticket that passed 30 days open (a minus number takes points away). Not a ticket handed off to a 3rd-party contractor while its follow-ups are kept up RS and HS · Rep & tech teams -1
Each day on shift Public Spaces 1
Each area cleaned and scanned (2 minutes or more) Public Spaces 1
Each month the Rep and tech voted for each other (each way) Rep & tech teams 3
Each new ticket acknowledged the same day HS 1
Each new ticket not acknowledged within 24 hours (a minus number takes points away) HS -1
Most active on the Home Care: 1st for the month RS and HS together 10
Most active on the Home Care: 2nd for the month RS and HS together 6
Most active on the Home Care: 3rd for the month RS and HS together 3
