Limble
🔧 Limble Tickets
Open, received and closed tickets, and who is and isn't acknowledging new ones. A new ticket is for the home's HS tech (with the home's HVAC team too for HVAC tickets) to acknowledge on My homes; after 2 working hours (7 am–5 pm) they get a phone reminder. Acknowledging started Oct 15, 8:16pm: older tickets aren't counted.
19Open now · 9 over 30 days
0 / 2Received today / this week
0 / 1Closed today / this week
9Not acknowledged yet
9Not acknowledged after 24 hours
–Acknowledged the same day (last 14 days)
⏳ Waiting to be acknowledged 9
| Ticket | Home | Submitted by | For | In | Waiting | Reminded |
|---|---|---|---|---|---|---|
| #800001 Front door lock stiff. Reported during the weekly check. | Iverson | Andre Whitfield | Terrence McKenzie | Mon Nov 2, 8:57am | 1 d 4 h | 1:53am |
| #800002 Kitchen GFCI keeps tripping. Reported during the weekly check. | Underwood | Keisha Thurston | Darnell Ferguson | Mon Nov 2, 8:01am | 1 d 5 h | 1:53am |
| #800003 Kitchen GFCI keeps tripping. Reported during the weekly check. | Underwood | Keisha Thurston | Darnell Ferguson | Sun Nov 1, 2:33pm | 1 d 23 h | 4:19pm |
| #800005 Screen door torn on the porch. Reported during the weekly check. | Vance | Andre Whitfield | Kevin Strachan | Sat Oct 31, 4:08pm | 2 d 22 h | 6:22am |
| #800004 Hurricane shutter track sticking. Reported during the weekly check. | Ingram | Danielle Moss | Rohan Gibson | Sat Oct 31, 11:13am | 3 d 3 h | 6:22am |
| #800007 Garage door sensor out of line. Reported during the weekly check. | Calloway | Keisha Thurston | Rohan Gibson | Fri Oct 30, 10:29am | 4 d 4 h | — |
| #800008 Kitchen drawer slide broken. Reported during the weekly check. | Fitzgerald | Keisha Thurston | Rohan Gibson | Thu Oct 29, 3:18pm | 4 d 23 h | — |
| #800017 Front door lock stiff. Reported during the weekly check. | Everett | Danielle Moss | Kevin Strachan | Tue Oct 20, 1:45pm | 14 d 1 h | — |
| #800022 Kitchen drawer slide broken. Reported during the weekly check. | Bellamy | Danielle Moss | Kevin Strachan | Fri Oct 16, 1:08pm | 18 d 1 h | — |
👷 Who is and isn't acknowledging last 14 days
| Tech | New tickets | Same day | Later | Still waiting | Closed first | Typical time | On time |
|---|---|---|---|---|---|---|---|
| Rohan Gibson | 4 | 0 | 0 | 3 (3 over 24 h) | 1 | – | 0% |
| Darnell Ferguson | 4 | 0 | 0 | 2 (2 over 24 h) | 2 | – | 0% |
| Terrence McKenzie | 3 | 0 | 0 | 1 (1 over 24 h) | 2 | – | 0% |
| Kevin Strachan | 4 | 0 | 0 | 1 (1 over 24 h) | 3 | – | 0% |
| Wesley Darville | 1 | 0 | 0 | 0 | 1 | – | – |
Same day: acknowledged the day it came in (by noon the next day if it came in after 5 pm); +1 point on Awards. Later: acknowledged after that. Still waiting after 24 hours: −1 point to the tech. Closed first: closed in Limble before anyone acknowledged it. For HVAC tickets, the home's tech and every member of its HVAC team are listed, and any one of them can acknowledge.
📥 Received last 14 days · 16 since acknowledging started
- ⏳ Waiting
Iverson 🔧 Terrence McKenzie · Front door lock stiff. Reported during the weekly check.
#800001 · from Andre Whitfield · in Mon Nov 2, 8:57am - ⏳ Waiting
Underwood 🔧 Darnell Ferguson · Kitchen GFCI keeps tripping. Reported during the weekly check.
#800002 · from Keisha Thurston · in Mon Nov 2, 8:01am - ⏳ Waiting
Underwood 🔧 Darnell Ferguson · Kitchen GFCI keeps tripping. Reported during the weekly check.
#800003 · from Keisha Thurston · in Sun Nov 1, 2:33pm - ⏳ Waiting
Vance 🔧 Kevin Strachan · Screen door torn on the porch. Reported during the weekly check.
#800005 · from Andre Whitfield · in Sat Oct 31, 4:08pm - ⏳ Waiting
Ingram 🔧 Rohan Gibson · Hurricane shutter track sticking. Reported during the weekly check.
#800004 · from Danielle Moss · in Sat Oct 31, 11:13am - Closed first
Northcott 🔧 Darnell Ferguson · Pool light out. Reported during the weekly check.
#800006 · from Celeste Albury · in Fri Oct 30, 1:31pm · closed Mon Nov 2 - ⏳ Waiting
Calloway 🔧 Rohan Gibson · Garage door sensor out of line. Reported during the weekly check.
#800007 · from Keisha Thurston · in Fri Oct 30, 10:29am - ⏳ Waiting
Fitzgerald 🔧 Rohan Gibson · Kitchen drawer slide broken. Reported during the weekly check.
#800008 · from Keisha Thurston · in Thu Oct 29, 3:18pm - Closed first
Hollister 🔧 Terrence McKenzie · Kitchen drawer slide broken. Reported during the weekly check.
#800009 · from Andre Whitfield · in Tue Oct 27, 10:33am · closed Thu Oct 29 - Closed first
Dunmore 🔧 Terrence McKenzie · Pool light out. Reported during the weekly check.
#800010 · from Jerome Seymour · in Mon Oct 26, 11:10am · closed Fri Oct 30 - Closed first
Osgood 🔧 Kevin Strachan · Guest bath toilet running. Reported during the weekly check.
#800011 · from Danielle Moss · in Mon Oct 26, 9:21am · closed Tue Oct 27 - Closed first
Northcott 🔧 Darnell Ferguson · Hot tub not heating. Reported during the weekly check.
#800012 · from Celeste Albury · in Sun Oct 25, 5:49pm · closed Wed Oct 28 - Closed first
Sinclair 🔧 Wesley Darville · Hurricane shutter track sticking. Reported during the weekly check.
#800013 · from Danielle Moss · in Sun Oct 25, 10:08am · closed Mon Oct 26 - Closed first
Vance 🔧 Kevin Strachan · Kitchen GFCI keeps tripping. Reported during the weekly check.
#800014 · from Andre Whitfield · in Sat Oct 24, 11:23am · closed Tue Oct 27 - Closed first
Everett 🔧 Kevin Strachan · Water heater not lighting. Reported during the weekly check.
#800015 · from Danielle Moss · in Thu Oct 22, 1:11pm · closed Mon Oct 26 - Closed first
Ingram 🔧 Rohan Gibson · Hurricane shutter track sticking. Reported during the weekly check.
#800016 · from Danielle Moss · in Wed Oct 21, 2:20pm · closed Sun Oct 25
📅 Day by day program homes
| Day | Received | Closed |
|---|---|---|
| Mon Nov 2 | 2 | 1 |
| Sun Nov 1 | 1 | 0 |
| Sat Oct 31 | 2 | 0 |
| Fri Oct 30 | 2 | 1 |
| Thu Oct 29 | 1 | 1 |
| Wed Oct 28 | 0 | 1 |
| Tue Oct 27 | 1 | 2 |
| Mon Oct 26 | 2 | 2 |
| Sun Oct 25 | 2 | 2 |
| Sat Oct 24 | 1 | 2 |
| Fri Oct 23 | 0 | 0 |
| Thu Oct 22 | 1 | 0 |
| Wed Oct 21 | 1 | 1 |
| Total | 16 | 13 |
